We do not accept parts or accessories that have been used. All returned items must be shipped back with the original packaging. There is a 10% restocking fee on all items returned. Please contact our parts sales department if you wish to return an item at 916-663-1560. All parts have a 30day warranty from manufacture defects. Please call our technical support line at 916-663-1560 x 231 to discuss a potential warranty claim. Thank you.
Warranties on major products, such as climbing walls, Spider Zones, Extreme Air, Monkey Motion, etc., please refer to your owners manual for warranty details. Please feel free to contact sales or customer support for warranty information. If you would like to discuss a possible warranty claim, please call our technical support line at 916-663-1560 x 231. Thank you.